Question 1

How do I request a quote?

Accepted Answer

Complete our service detail order form. Once received, we will gather all of the details and send you an official quote with steps to secure your event with us.

Question 2

How far in advance should I book?

Accepted Answer

In order to reserve a date for your venue, we recommend at least 2 weeks prior to the event date.  In addition to advanced booking, a 30% deposit will be required.

Question 3

How do I pay for my decor?

Accepted Answer

Clients may choose between receiving a Paypal invoice via email or sending a payment through Venmo.  If choosing a Paypal invoice, clients may pay with any debit/credit card or log into their Paypal account to complete the purchase order. A 30% deposit will be required to reserve the date. Any remaining balance must be paid within 2 days of the event to guarantee service/delivery. No personal checks.

Question 4

What is your cancellation policy?

Accepted Answer

If the client cancels or postpones the decor for any reason, the deposit will not be refunded.  However, a credit will be issued which can be applied to any future event for up to one year.  Any monies paid, less the deposit, will be credited back into the client's account via Paypal or Venmo.

Balloon Creations Hawaii, LLC

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