Balloon Creations Hawaii, LLC
FAQS
Frequently Asked
Questions
GENERAL
QUESTIONS
Complete our service detail order form. Once received, we will gather all of the details and send you an official quote with steps to secure your event with us.
In order to reserve a date for your venue, we recommend at least 2 weeks prior to the event date. In addition to advanced booking, a 30% deposit will be required.
Clients may choose between receiving a Paypal invoice via email or sending a payment through Venmo. If choosing a Paypal invoice, clients may pay with any debit/credit card or log into their Paypal account to complete the purchase order. A 30% deposit will be required to reserve the date. Any remaining balance must be paid within 2 days of the event to guarantee service/delivery. No personal checks.
If the client cancels or postpones the decor for any reason, the deposit will not be refunded. However, a credit will be issued which can be applied to any future event for up to one year. Any monies paid, less the deposit, will be credited back into the client's account via Paypal or Venmo.
DECOR
QUESTIONS
You will need to know the height of the ceiling where you are placing the arch. Too many times a gorgeous balloon arch looks wretched because half of it is flush with the low ceiling or looses its impact because it's too small and gets lost in space! Check out our Balloon Arch Guide.
Most of our decor items include a standard setup and delivery fee. A separate set fee may be issued depending on the complexity of the build; typically, special rigging, framework or equipment is required for these installations. For the breakdown fee, we will return to the venue and remove/discard the balloon decor materials and retrieve our equipment. A breakdown fee is not necessary for all decor items.
Standard setup and delivery services are $25. Breakdown and equipment rental is an additional $25 (applies to decor that requires special rigging and equipment). Not all service require a breakdown and equipment rental fee.
Yes, but is not necessary to purchase your own balloons unless they are are specialty balloons with custom printed logos or personalized messages. We can not guarantee the quality nor speculate about the longevity of balloons not provided by us. If they are defective or burst during or after inflation, the client will still be charge the same amount regardless of decor/service provided.
Although we use the best quality balloons on the market, we cannot guarantee them to withstand inclement weather. Outdoor weather such as sunshine, wind, rain or atmospheric conditions may affect balloon décor. Clients should have a secondary plan to include an another location such as an indoor or covered area for deliveries.
A typically set up ranges from 1-1.5hrs depending on the complexity of the build. To eliminate the chances of going over time or during the start of the event/party, we will inflate 90% of the decor beforehand and transport it to the venue. As part of set up, time will be alotted for special rigging, setting up equipment and inflated the remaining balloons.
Breakdown usually takes between 15-30mins; we will return to the venue to pop the balloons, discard the material and retrieve our equipment (framework, bases, etc).
Have Questions?
Email Us
Didn't find what you were looking for? Send your ideas and inquiries to ballooncreationshawaii@gmail.com